Role Overview
We're seeking a dynamic Head of Admissions to lead our business operations, drive exceptional student outcomes, and scale our team to new heights. This is a pivotal leadership role where you'll own the entire post-sales journey while building the systems and people processes that fuel our growth.
What you will be doing?
Business Operations
- Design and continuously service-workflows to create delight for all the users across all the stages in the process.
- Manage & drive day-to-day operations including student escalations, regular process check-ins, and service delivery workflows
- Build feedback loops between students, admission experts, and internal teams to continuously improve user experience.
- Scale and work with key external stakeholders to streamline the experience for the students and parents involved in the process.
Student Success and Outcomes
Work closely with admissions team to ensure the best outcomes for the studentsPartner with the product team to build tools & solutions that bring delight and amazing outcomes for all.Have regular meetings with customer success team to proactively look for gaps and device POA and guidelines to improve and fix the same.Build data-driven tracking mechanisms and establish KPIs and performance metrics to measure NPS and student outcomes.Building Systems & Scaling People
Recruit, interview, and hire admission experts, creative experts, and support teams across multiple locationsDevelop detailed SOPs for all processes : initial student assessments, application review cycles, parent communication protocols, and emergency escalation procedures, and many more.Create capacity planning models to predict hiring needs based on student enrollment forecasts and seasonal demand patternsImplement solutions including CRM customization, automated reminder systems, document management workflows, and AI-powered application review tools, and build internal tools with engineering team.Design training manuals and knowledge management systems capturing best practices, successful case studies, and institutional memory.What makes you a great fit?
This makes you a fit
7+ years of progressive leadership experience in business operations in education(preferably study-abroad)Proven experience in building, scaling, and leading business operations teams.Strong background in process design, system implementation, and operational efficiency improvements — building systems and SOPs.Experience managing post-sales customer lifecycle including onboarding, retention, and success metrics in service-based businessesThis sets you apart
You have studied undergrad or postgrad abroad(preferably from top QS ranked institution)Former admissions committee member or insider at a Top-50 global university.Published thought leadership on admissions strategy (blogs, webinars, etc.).Multilingual or cross-cultural communication skills (targeting EU / Asia markets).Why you should join us?
Impact you will create
Directly influence thousands of students' academic trajectoriesWork on mission-critical products that create life-changing opportunitiesSee measurable impact through student success storiesGrowth you can expect
High-growth startup environment with rapid learning opportunitiesDirect collaboration with founders and leadership teamBuild and lead product teams as we scaleLocation - Bengaluru (Onsite) Working Days - 6 (Mon-Sat)
If you're excited about democratizing access to global education and want to be part of building a category-defining product, we'd love to hear from you.
