SAP Callidus

We are looking for an experienced SAP APM (Agent Performance Management) / SAP Callidus ICM Consultant with strong workflow automation and Groovy scripting expertise. If you have hands-on experience in SAP Callidus and a strong understanding of US Healthcare domain processes, this role is perfect for you.

Key Responsibilities

Manage, configure & enhance SAP Callidus APM / ICM systems

Design & optimize broker / agency onboarding workflows within APM / ICM

Implement and maintain Groovy scripting for automation and system customization

Collaborate with cross-functional teams to gather requirements & deliver solutions

Perform enhancements & ongoing configuration changes as per business needs

Troubleshoot and resolve issues related to APM, ICM, workflows, and integrations

Work with external systems for broker integration and API-based workflows

Create and maintain documentation : configurations, process flows, changes

Support UAT, training, testing cycles, and change management activities

Required Skills

Strong hands-on experience in SAP APM / SAP Callidus ICM

Experience in advanced workflows

Expertise in Groovy scripting

Knowledge of US Healthcare domain

Good understanding of API programming within SAP workflows (added advantage)

Excellent analytical, troubleshooting & communication skills