Desktop Support Engineer

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

IT Support Engineer (Level 1)

Industry :

Software, Master Data Management, Application Software, ERP, SaaS

Primary responsibilities include -

Building, setting up and configuring the Laptop / OS / Software systems required by both new and existing employees as required.

Creating and deploying Laptop and Desktop Images, perform end user patch, Backup and restore

Manage IT Software and systems like Windows / MAC OS, MS Office 365, Active Directory User Management, Printer and Peripherals,

Install and configure security VPN, Anti-Virus, Encryption etc.

Monitoring IT infrastructure components like AV / VC equipment’s, Networking devices, WiFi gears

Manage and follow the ticketing process and reporting.

Mandatory Requirements :

Diploma / Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major)

3 to 6 years of relevant experience with progressively responsible experience in IT operations / IT support

Willing to work on 24x7 environment with shift roaster.

Technical skills :

Should have good working experience on installation, troubleshooting, administrating end-user laptops for Windows / MAC / Linux OS.

Should have worked in networking and security systems like LAN Switches, TCP / IP Configurations, WiFi network, VPN configuration

Should have good understanding and working with Windows Active Directory, Office 365

Good knowledge of hardware components like Motherboard, Processors, Memory, Graphics Card, Sound Cards, Storage, etc.

Working experience in administrating Backups, Patching and troubleshooting with users remotely.

Experience in monitoring and auditing systems

Knowledge of networking concepts (e.g., DNS, TCP / IP, and firewalls)

Active Directory, DNS, DHCP, DFS, WSUS

Should have worked on ticketing tool to log, manage and track tickets like Jira Service Desk, ServiceNow, Team Foundation Server etc.

Cloud knowledge will be added advantage

This is a hybrid position that requires 2 days per week in office at our Bangalore location .

/ Bengaluru

Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

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