ServiceNow ITSM Developer

Job Summary and Responsibilities

Strong understanding and knowledge in ITIL Processes

Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows / Flows and interfaces supporting ITIL customers

Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets

Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts

Develop standards , process and support and maintenance of existing environment

Develop use-case scenarios for Testing

Assist with analyzing and converting business requirements to system requirements

Work with stakeholders to design testing strategies for development, QA and UAT environments

Working knowledge of ServiceNow release upgrade process for implementation

Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal

Integrate ServiceNow applications with third applications using REST / SOAP APIs

Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities

Require strong debugging and troubleshooting skills

To be proficient in understanding end to end deployment process

Qualifications :

Bachelor’s degree in Engineering, Computer Science, or related branch

6+ years overall work experience with 5+ years’ relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, Case ,Agent Workspace

ServiceNow Developer Certifications preferably CSA, CAD

ITIL v4 certification

Strong verbal and written communication skills , proven technical leadership.