Talent.com
No longer accepting applications
Immediate Start : SMS Deliverability Manager

Immediate Start : SMS Deliverability Manager

Capillary TechnologiesBengaluru, Karnataka, India
7 hours ago
Job description

We are seeking an experienced and strategic SMS Deliverabilty Mnaager to join our team. In this role, you will lead our SMS Deliverability Consulting practice, overseeing a team of deliverability consultants while defining and implementing SMS deliverability strategies for our enterprise clients.

Strategy & Consulting

  • Act as the in-house expert on SMS deliverability, responsible for monitoring delivery rates, latency, and operator-level performance across key markets (India, Middle East, Japan, SEA).
  • Partner with enterprise clients to design and execute SMS deliverability strategies that maximize reach and engagement while ensuring compliance with local telecom regulations.
  • Stay ahead of carrier policy changes, DLT regulations, and global messaging standards to ensure consistent deliverability and throughput.
  • Work cross-functionally with Customer Success, Product, and Engineering teams to define deliverability best practices and optimize messaging performance.

Deliverability Issue Resolution

  • Serve as the final escalation point for complex deliverability or routing issues related to carrier filtering, sender ID restrictions, or message template rejections.
  • Analyze routing data, DLR reports, and operator feedback to identify root causes and implement corrective measures.
  • Build and maintain relationships with telecom aggregators, carriers, and SMS gateway providers to proactively manage throughput and sender reputation.
  • Ensure proper configuration and monitoring of sender IDs, templates, and DLT registrations for all high-volume accounts.
  • Develop and maintain deliverability dashboards, track key performance indicators (DLR%, latency, operator-wise performance), and recommend optimization strategies.
  • Business Growth & Client Success

  • Collaborate with Customer Success and Sales teams to identify opportunities for campaign optimization and service upsells related to SMS strategy and routing efficiency.
  • Partner with clients to improve ROI through high-quality deliverability consulting and performance improvements.
  • Provide actionable insights to clients on improving campaign performance, content compliance, and operator engagement rates.
  • Cross-Functional Collaboration

  • Work closely with the Product and Engineering teams to shape the product roadmap for SMS routing and deliverability features.
  • Partner with Marketing and CS teams to develop best-practice playbooks, whitepapers, and thought leadership content showcasing Gateway’s expertise in global messaging.
  • Collaborate with Support teams to resolve client-specific issues and improve overall messaging reliability.
  • What You’ll Bring

  • 7–10 years of experience in SMS Deliverability, Carrier Relations, or related fields (CPaaS, Messaging Infrastructure, Telecom Operations).
  • Strong understanding of A2P messaging, carrier routing, DLT compliance, and sender reputation management.
  • Experience managing deliverability across multiple markets (India, GCC, SEA, Japan) and working with both local and global aggregators.
  • Hands-on experience with SMS gateway platforms (Twilio, Route Mobile, Kaleyra, Gupshup, Infobip, MSG91, etc.).
  • Familiarity with operator-level feedback mechanisms, DLR analysis, and traffic routing optimization.
  • Understanding of SMS content regulations (TRAI DLT, CTIA, GDPR, PDPA, etc.) and campaign compliance management.
  • Strong analytical skills with the ability to interpret data and translate insights into actionable deliverability improvements.
  • Excellent troubleshooting, communication, and client management skills in high-pressure situations.
  • Bonus :

  • Experience with multi-channel deliverability (SMS + WhatsApp + RCS).
  • Prior exposure to carrier-level integrations or SMS platform operations.
  • Disclaimer :

    It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

    We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

    Create a job alert for this search

    Immediate Start Manager • Bengaluru, Karnataka, India

    Related jobs
    • Promoted
    ▷ [Immediate Start] Manager Digital Transformation

    ▷ [Immediate Start] Manager Digital Transformation

    ConcentrixBengaluru, Karnataka, India
    About Concentrix : Concentrix Corporation (NASDAQ : CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, i...Show moreLast updated: 8 days ago
    • Promoted
    • New!
    [Immediate Start] Senior Manager - Bank Distribution

    [Immediate Start] Senior Manager - Bank Distribution

    Pine LabsBengaluru, Karnataka, India
    We at Pine Labs are looking for those who share our core belief - “Every Day is Game Day”.We bring our best selves to work each day to realize our mission of enriching the world through the power o...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Senior Service Delivery Manager [Apply in 3 Minutes]

    Senior Service Delivery Manager [Apply in 3 Minutes]

    InfogainBengaluru, Karnataka, India
    Job Description : (8-12 Years) Service Delivery Manager (SDM) will provide delivery leadership for multiple engineering teams within an infrastructure managed service offering.The SDM is a customer...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    [Immediate Start] Contact Center - GENESYS CLOUD

    [Immediate Start] Contact Center - GENESYS CLOUD

    HCLTechBengaluru, Karnataka, India
    Contact Center - GENESYS CLOUD Primary Location : Noida / Chennai / Bengaluru / Hyderabad / Pune Experience : 14+ years Position Overview (Job Summary) : The Genesys Developer will work with cross...Show moreLast updated: 3 hours ago
    • Promoted
    ▷ [Immediate Start] Asst. Manager-Sales

    ▷ [Immediate Start] Asst. Manager-Sales

    Arkas LogisticsBengaluru, Karnataka, India
    Fretlog, a subsidiary of Arkas Logistics, is looking to fill a Asst.Manager-Sales vacancy in Bangalore.This position is to drive the growth and success of the company by developing and executing ef...Show moreLast updated: 8 days ago
    • Promoted
    • New!
    ▷ (Immediate Start) Integration Developer

    ▷ (Immediate Start) Integration Developer

    INSIDEABengaluru, Karnataka, India
    About the company : At INSIDEA, we are a fully remote organisation, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions.Our diverse services are ...Show moreLast updated: 3 hours ago
    • Promoted
    Delivery Head

    Delivery Head

    SCIENTEBengaluru, Karnataka, India
    Make a difference and have a meaningful career.Sciente, a business technology consulting services firm, seeks a Delivery Leader to build and oversee an enterprise applications practice.Right candid...Show moreLast updated: 21 days ago
    • Promoted
    [Immediate Start] Manager, Service Delivery

    [Immediate Start] Manager, Service Delivery

    ReSource ProBengaluru, Karnataka, India
    Dear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us : ReSource Pro brings to the insurance industry tools, technology and strategic services that enable p...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    ▷ Immediate Start : Pega Lead

    ▷ Immediate Start : Pega Lead

    AscendionBengaluru, Karnataka, India
    We’re hiring for a Pega CDH Lead role with one of our leading US Healthcare client.Location : Bangalore / Hyderabad / Pune / Chennai Experience : 10+ years (with minimum 4+ years in Pega CDH) Role ...Show moreLast updated: 3 hours ago
    • Promoted
    Banking Application Delivery Manager

    Banking Application Delivery Manager

    ConfidentialBengaluru / Bangalore
    Join Kyndryl as an Application Consultant and become a catalyst for innovation and transformation.In this role, you'll be at the forefront of driving change and enabling our customers to harness th...Show moreLast updated: 30+ days ago
    • Promoted
    SMS Deliverability Manager

    SMS Deliverability Manager

    Capillary TechnologiesBengaluru, Karnataka, India
    We are seeking an experienced and strategic SMS Deliverabilty Mnaager to join our team.In this role, you will lead our SMS Deliverability Consulting practice, overseeing a team of deliverability co...Show moreLast updated: 8 days ago
    • Promoted
    Delivery Leader

    Delivery Leader

    QuantiphiBengaluru, Karnataka, India
    Senior Engagement Manager (Delivery Leader - Nvidia Business Unit).As part of the core delivery team of Quantiphi, the Delivery Leader will be responsible for managing the delivery and execution of...Show moreLast updated: 11 days ago
    • Promoted
    • New!
    ▷ 15h Left! SMS Deliverability Manager

    ▷ 15h Left! SMS Deliverability Manager

    Capillary TechnologiesBengaluru, Karnataka, India
    We are seeking an experienced and strategic SMS Deliverabilty Mnaager to join our team.In this role, you will lead our SMS Deliverability Consulting practice, overseeing a team of deliverability co...Show moreLast updated: 3 hours ago
    • Promoted
    [Immediate Start] Bid Manager

    [Immediate Start] Bid Manager

    Tata Consultancy ServicesBengaluru, Karnataka, India
    Should have experience working on RFP response as Bid Manager and be able to understand the requirement, conceptualize, come forward with creative ideas and prepare impactful presentations that eff...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Immediate Start : Technical Lead

    Immediate Start : Technical Lead

    Refyne IndiaBengaluru, Karnataka, India
    The Role We are building a next-generation fintech platform with deep integrations into banking systems, handling high transaction volumes and mission-critical financial operations.As a Tech Lead ...Show moreLast updated: 3 hours ago
    • Promoted
    Technical Delivery Manager

    Technical Delivery Manager

    interface.aiBengaluru, Karnataka, India
    Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell / cross-sell.Our IVA is tran...Show moreLast updated: 21 days ago
    • Promoted
    Delivery Manager

    Delivery Manager

    DataWeaveBengaluru, Karnataka, India
    DataWeave provides Digital Shelf Analytics and Dynamic Pricing solutions that help digital commerce businesses grow their revenues and compete profitably. Powered by AI, we aggregate and analyze bil...Show moreLast updated: 20 days ago
    • Promoted
    Five9 - Service Delivery Manager

    Five9 - Service Delivery Manager

    Five9Bangalore
    Description : Join us in bringing joy to customer experience.Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to c...Show moreLast updated: 7 days ago
    • Promoted
    ▷ (Immediate Start) Lead- People Ops- Fintech Portfolio company

    ▷ (Immediate Start) Lead- People Ops- Fintech Portfolio company

    Peak XV PartnersBengaluru, Karnataka, India
    Alaan is an AI-powered expense management platform for businesses in the Middle East.Our mission is to simplify finance for businesses so they can save time and money. Alaan has everything businesse...Show moreLast updated: 7 days ago
    • Promoted
    • New!
    ▷ Immediate Start! Customer Success Lead

    ▷ Immediate Start! Customer Success Lead

    Netcore CloudBengaluru, Karnataka, India
    Regional Lead – Customer Success Location : Bangalore, India Experience : 12–15 years Function : Customer Success About Netcore : Netcore is a global Martech SaaS company helping brands deliver in...Show moreLast updated: 3 hours ago