Strategic Communications & Documentation Lead

Communications Specialist will play a vital role in supporting a 24 / 7 team, with a strong emphasis on creating and managing community posts and communications for a global audience. This position requires excellent English language skills, flexibility to work across shifts for continuous coverage, and the ability to engage with complex, high-level stakeholders. The ideal candidate is highly organized, proactive, and experienced in developing, standardizing, and maintaining communications and documentation in a dynamic environment.

Note : This role is part of a 24 / 7 coverage team. Flexible shift work and the ability to adjust working hours as needed are required.

Key Responsibilities

• Community Engagement : Create, manage, and monitor community posts to foster engagement, share updates, and communicate key information to global audiences.
• Strategic Communications : Develop and execute communication strategies for internal and external stakeholders, including executive / leadership communications, crisis communications, and general awareness campaigns.
• Content Creation : Write and maintain concise, accurate communications, including knowledge base articles, Wiki content, processes, best practices, and presentations.
• Internal Content Management : Create and manage internal site content, ensuring organizational accuracy, consistency, and brand alignment.
• Document Control : Maintain a robust library for document control, team collaboration, and external socialization for the communications team.
• Training Resource Development : Provide key business partners with information and recommendations to support the development and implementation of training resources and plans.
• Process Simplification : Translate complex processes and procedures into clear, understandable language, workflows, and step-by-step instructions.
• End-to-End Communications : Participate in all phases of communications development, from project planning through release, including writing, editing, and publishing.
• Cross-Project Coordination : Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications, reducing noise and improving clarity.
• Operational Efficiency : Seek and communicate opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs) and managers.
• Collaboration : Work collaboratively with various teams and disciplines to develop communications that meet their intended purpose, within schedule and budget limitations.
• Audience Adaptation : Tailor content to fit the needs of different audiences, applying critical thinking to ensure communications meet standards and are contextually appropriate.
• Industry Awareness : Maintain working knowledge of industry-standard platforms and best practices.

Qualifications

This role is ideal for a communications professional who thrives in a dynamic, global environment and is passionate about driving engagement, clarity, and operational excellence through community posts and strategic communications.