Lead, Operations- Rajasthan

Job Description

Role Overview

The Lead, Unified Scholarship Interface PMU will anchor the design, implementation, and government partnership efforts for a breakthrough digital scholarship platform in Rajasthan. This individual will drive the conceptualisation, stakeholder engagement, and program management functions required to unify existing scholarship schemes into one streamlined portal under the Department of Social Justice, Government of Rajasthan. The Lead will interface directly with senior government officials, technical vendors, and social protection experts to ensure a user-centric and scalable solution.

Key Responsibilities

• Lead the end-to-end design and strategy for the Unified Scholarship Interface in close partnership with DoSJE and allied government bodies, ensuring timely access to data, resources, and authorisations.
• Coordinate, design, and deliver capacity-building workshops for government, technical, and field staff on new Standard Operating Procedures (SOPs) relevant to the integrated platform.
• Work in close collaboration with Indus Action’s internal teams including tech, Citizen experience learning lab, RTE pod, and others to ensure seamless information flow in the organisation.
• Develop, implement, and standardise digital SOPs and user journeys based on research, stakeholder consultations, and field feedback.
• Oversee project documentation, technical specification development, and vendor management to ensure robust digital infrastructure, user experience, and data security compliance.
• Facilitate periodic review meetings with state partners, IT teams, and domain experts to assess progress, resolve bottlenecks, and make strategic course corrections.
• Lead the establishment and operational oversight of a unified grievance redressal mechanism, ensuring prompt and effective resolution for scholarship applicants and stakeholders.
• Foster collaborative relationships with key state functionaries and external partners to ensure seamless execution and problem-solving throughout the platform lifecycle.
• Document best practices and lessons learned, supporting the replication and scaling of the model for other states and national partners.

Requirements

Skills & Qualifications

Core Competencies

Benefits

Duration : 1-year consultancy; possibility for extension based on performance and project

Requirements

Knowledge and Technical Skills Stakeholder Management Has led and managed a team of 3+ people through a project for 1+ year Partnered with the government and built relations across levels (BDO, SPD, PS, etc) to drive large-scale projects for 1+ year Has worked with government departments at a state-level for at least 2 years Project Management Has managed and delivered projects end-to-end for at least 2+ years Is well versed with principles of designing thinking, planning and execution, budget management, quality control and monitoring and evaluation Data & Technology Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to create strategies and analyze data Research and Analysis Has worked on at least 1 project involving fieldwork / primary research (preferred) Has experience with secondary research and data analysis