Sales Process Associate (Voice-US)

Responsibilities

• Serve as the primary point of contact for all customer service / sales inquiries adept in building & managing a team of efficient customer service representatives.
• Manage the inbound / outbound US phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.
• Attract customers by promoting the product and company positively answering questions and addressing concerns as they arise with a CUSTOMER FIRST approach.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Developing and implementing process improvements to increase efficiency in customer service operations.
• Use advanced sales techniques understand customers needs to receive all information required to process these quotes close the sales and pass them to the production team.
• Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization.
• Auditing work and service delivery to ensure the companys high standards efficiency and productivity goals are met.
• Document & oversee customer calls in the database system; including resolutions issues and general notes.

Qualifications :

Additional Information :

Remote Work : No

Employment Type : Full-time

Key Skills

Internship,Coaching,Information Technology Sales,Administration Support,Financial Planning

Experience : years

Vacancy : 1