Information Technology Service Delivery Manager

IT Service Delivery Manager

Job location : Chennai / Bangalore / Pune

Experience : 8 to 15 years

Position Overview

We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions . The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end service operations, driving continuous improvement, and aligning IT delivery with business objectives. This role demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement.

Key Responsibilities

Service Delivery Management

• Oversee the delivery of end-to-end IT services across Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity domains.
• Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs.
• Manage service performance, ensuring minimal downtime and maximum service efficiency.
• Establish and maintain service governance frameworks for effective monitoring and reporting.

Cloud Services

IT Infrastructure & Network Transformation

Digital Workplace Services

Cybersecurity Services

Stakeholder & Client Engagement

Continuous Improvement & Governance

Qualifications & Experience

Essential :

Preferred :

Skills & Competencies