Production Support Engineer

Job Title : IT Operations Support Lead

Location : Andheri East, Mumbai

Years of Experience : 10+ Years

Mandatory : Nights Shifts & 6 Days a week working onsite

Mandatory skill set : Expertise with EOD / BOD in production environment, DC / DR Switch & Failovers, Linux, Control-M, Dynatrace

Qualifications :

Bachelor’s degree in computer science, Information Technology, or in related field.

Experience :

6+ year of experience in handling financial critical system operation for Exchange, Clearing Corporation, or banking industry

Preferred Domains :

Stock or Commodity Exchange / Broking Firms, IT enabled services / Banking / Financial / etc

Responsibilities :

Manage and oversee production systems during night shifts, ensuring smooth operations and prompt response to incidents.

Execute End-of-Day (EOD) and Beginning-of-Day (BOD) job processes, ensuring timely and accurate completion.

Coordinate DC and DR failover activities, ensuring the availability and reliability of critical systems.

System patching activities, ensuring that all systems are up-to-date with the latest security and functionality updates.

Collaborate with different teams, including development, infrastructure, and support teams and business team, to address and resolve production issues efficiently.

Prepare and share comprehensive periodic status reports detailing the performance, incidents, and improvements made during the week.

Manage and administer Linux-based systems, ensuring optimal performance, security and availability.

Evaluation and performance optimisation of the system.

Collaboration with Software vendor and OEMs

Preferred Skills

Experience with EOD / BOD job handling and managing DC, DR failover activities.

System patching processes and coordination with different teams.

Knowledge and hands-on experience in managing Linux systems.

Basic understanding of database systems (DB2)

Excellent communication and collaboration skills.

Ability to work independently and make critical decisions during the night shift.

Dedication towards duties and responsibilities and should take initiatives.

Team building and leadership