This job offer is not available in your country.
Salesforce CX Business Analyst
Closeloop Technologiesamritsar, punjab, in7 days ago
Job descriptionGather, analyze, and document CX and Salesforce business requirements. Design and implement Salesforce automation (Flows, Process Builder, Validation Rules, Macros, CTI integrations). Partner with stakeholders and cross-functional teams to optimize customer success, service delivery, and case management workflows . Build reports & dashboards to track KPIs, customer engagement, and system adoption. Support change management, training, and governance across Salesforce solutions. Salesforce Certified Administrator (Mandatory) Salesforce Business Analyst (Preferred) Salesforce Service Cloud Consultant (Preferred)
Job Title : Salesforce CX Business Analyst (2–4 Years | Remote | Contract / Full-Time)
Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This role is ideal for someone with hands-on Salesforce expertise, strong business analysis skills, and CX application knowledge .
Required Skills & Expertise
- 2–4 years of Business Analyst experience; 2+ years in Salesforce.
- Strong knowledge of Service Cloud, Experience Cloud, CTI / Omnichannel .
- Hands-on skills in Salesforce Flows, Process Builder, Apex Triggers, Dashboards & Reporting .
- Exposure to CX tools like Gainsight, Chatbots, or Agentforce.
- Familiarity with Agile tools ( Jira, Confluence, Slack ).
- Excellent communication & stakeholder management skills.
Key Responsibilities
Certifications (Preferred)
Create a job alert for this search
Salesforce Analyst • amritsar, punjab, in
Related jobs
- Promoted
- New!
Specialist Customer Support (Network Engineer- LAN / WAN, Routing / Switching, Firewall)
SITAWan, India We're the team that keeps airports moving, airlines flying smoothly, and borders open.Our tech and communication innovations are the secret behind the success of the world's air travel industry.You...Show moreLast updated: 13 hours ago
- Promoted
Salesforce Technical Lead
Mphasisamritsar, punjab, in Job Title : Salesforce Technical Lead.A Salesforce Technical Lead (TL) plays a crucial role in managing and delivering Salesforce projects and brings extensive Salesforce knowledge.Overall, 7-12 yea...Show moreLast updated: 7 days ago
- Promoted
- New!
Workforce Management Analyst
Gainwell Technologiesamritsar, punjab, in Greeting From Gainwells Technology : .A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecast...Show moreLast updated: 2 hours ago
- Promoted
Salesforce Functional Consultant (CPQ)
Katzion a GlobalLogic Companyamritsar, punjab, in Job Title : Salesforce Functional Consultant.Katzion is a trusted Salesforce Summit Partner and we are seeking a highly skilled and experienced.
Salesforce Functional CPQ Consultant.The ideal candida...Show moreLast updated: 30+ days ago
- Promoted
- New!
Business Analyst
Abacus Consultantscivil lines, India The profile requires close working with the Group Head / Vertical Head along with respective business heads in order to achieve strategic objectives.
The profile requires multi-tasking, ability to ...Show moreLast updated: 13 hours ago
- Promoted
- New!
Escalation Engineer - SD-WAN
NetskopeWan, India Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.
We realized a new perimeter was needed, one that is built in the cloud...Show moreLast updated: 13 hours ago
- Promoted
- New!
Workforce Management (Frontline Analyst)
Gainwell Technologiesamritsar, punjab, in Greetings from Gainwell Technologies !!!.A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distri...Show moreLast updated: 2 hours ago
- Promoted
Salesforce Vlocity and LWC Senior Tech Lead
Tata Consultancy Servicesamritsar, punjab, in Role • • : Salesforce Vlocity and LWC Senior Tech Lead.Required Technical Skill Set : Salesforce Vlocity and LWC Senior Tech Lead.
Desired Experience Range : 10 - 18 yrs.Notice Period : Immediate to 90Day...Show moreLast updated: 27 days ago
- Promoted
Salesforce Architect
Ascendionamritsar, punjab, in Job Title : : Salesforce Architect.Domain experience : : Electrification, Robotics.Experience : : Minimum 10 years relevant experience.
We are seeking a Salesforce Solution Architect to lead the design...Show moreLast updated: 27 days ago
- Promoted
Salesforce DevOps Consultant - Contract
Gravity Infosolutions, Inc.amritsar, punjab, in Role : Salesforce Senior Technical Consultant DevOps - Contract.Senior Technical Consultant - DevOps is expected to be hands-on expert in Salesforce DevOps.
This role will lead DevOps delivery for sm...Show moreLast updated: 6 days ago
- Promoted
ServiceMax / Salesforce Architect
Dexian Indiaamritsar, punjab, in IT and field service applications team.This role will partner closely with our.Urology and Endoscopy sales teams.ServiceMax solutions on the Salesforce platform.
The ideal candidate will have deep e...Show moreLast updated: 9 days ago
- Promoted
Salesforce DevOps - Contract
Gravity Infosolutions, Inc.amritsar, punjab, in Role : Salesforce Senior Technical Consultant DevOps - Contract.Senior Technical Consultant - DevOps is expected to be hands-on expert in Salesforce DevOps.
This role will lead DevOps delivery for sm...Show moreLast updated: 6 days ago
- Promoted
Salesforce Architect
InterEx Groupamritsar, punjab, in Freelance Salesforce Architect (CPQ) – Contract then Permanent.Remote (CET Hours) | Initial Freelance Contract |.Shape the Future with Salesforce!.
Ready to take on a high-impact freelance role with...Show moreLast updated: 30+ days ago
- Promoted
Salesforce Insurance Cloud - Contract
Gravity Infosolutions, Inc.amritsar, punjab, in Role : Salesforce Insurance Cloud Developer - Technical Consultant.Duration : 3 Months+ Extendable.We are looking for skilled Salesforce Insurance Cloud Developers / Technical Consultants to deliver en...Show moreLast updated: 6 days ago
- Promoted
Salesforce Consultant
Digileamritsar, punjab, in Troubleshoot and resolve issues related to.Respond to tickets, incidents, and service requests within agreed.Collaborate with Salesforce developers, admins, and business stakeholders to escalate an...Show moreLast updated: 8 days ago
- Promoted
Salesforce Data Cloud Architect
Rialtesamritsar, punjab, in Job Description : Salesforce Data Cloud Lead.Freelance / Contract - 6 months.We are looking for an experienced.This role requires deep knowledge of.
Salesforce Data Cloud (formerly Customer Data Plat...Show moreLast updated: 30+ days ago
- Promoted
- New!
Workforce Management Analyst - Forecasting
Gainwell Technologiesamritsar, punjab, in Workforce Management (Forecasting).A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and curr...Show moreLast updated: 2 hours ago
- Promoted
Salesforce Trainer Consultant
MResultamritsar, punjab, in Bangalore / Mangalore (Remote).Founded in 2004, MResult is a global digital solutions partner trusted by leading Fortune 500 companies in industries such as pharma & healthcare, retail, and BFSI.MR...Show moreLast updated: 7 days ago