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TCS Hiring for Cloud Contact Center Architect_PAN India
Tata Consultancy ServicesChennai, Tamil Nadu, India10 days ago
Job descriptionResponsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications Conduct solution reviews to identify gaps and propose tangible recommendations Ability to ensure the solution is in compliance with customer's security standards Ability to callout risks (if any) at the early stage of the project Mentor / guide implementation team
TCS Hiring for Cloud Contact Center Architect_PAN India
Experience : 8 to 14 Years Only
Job Location : PAN India
TCS Hiring for Cloud Contact Center Architect_PAN India
Required Technical Skill Set :
Cloud Contact Center Architect :
Nice CX one implementation expert :
Experience & Skill Requirements :
- 10 - 12 + years of experience in Contact Center technology
- Solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)
- Must have worked on AI & Gen AI capabilities Contact Center's offer for self-service, augmentation and operational excellence
- At least one Cloud Contact Center design and implementation experience is a must
- Cloud Contact Center Architect certifications are preferred
Responsibilities :
Kind Regards,
Priyankha M
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Cloud Contact Center • Chennai, Tamil Nadu, India
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