IT - SAAS Support Professional

Job Description: Role Responsibilities:

• Develop, Configure and maintain the Exactly Incent, Connect and Extend platform to meet the evolving needs of the organization. This includes setting up new plans, credit rules, Formulas, connect pipelines and workflows.
• Design, develop and test reports & dashboards
• Coordinate with Exactly support team to implement and deploy the changes in one environment to other environment.
• Collaborate with cross-functional technology teams to ensure seamless integration between Exactly Connect and other systems (Salesforce etc.).
• Create documentation and resources to assist users in understanding and utilizing the system effectively.
• Work closely with stakeholders to understand business requirements and implement customizations or enhancements within Exactly Connect to meet those needs.
• Provides technical support, troubleshooting, and guidance on Exactly applications.
• Manages permissions, access, personalization, and similar system operations and settings for Exactly users.

Skills Required:

• 3 years experience with Exactly Incent and Connect (preferred).
• Experience with the implementation process of Exactly Incent and Connect.
• Strong understanding of incentive compensation processes and best practices.
• SQL proficiency, Knowledge of Connect and Incent.
• Knowledge of native and delta schemas in Connect (includes staging, history, custom tables, logs).
• Knowledge of Developer and Administrator best practices to maintain and migrate Connect assets (schedules, pipelines, etc.) across Sandbox and Production environments.
• Proficiency in data analysis and reporting tools.
• Excellent communication and interpersonal skills.
• Ability to collaborate with cross-functional teams.

Skills Required
IT, Saas, Delta, Data Analysis, Reporting Tools