Key Responsibilities :
- Manage inbound and outbound calls for international customers
- Resolve customer queries with accuracy and professionalism
- Ensure a high level of customer satisfaction
- Document customer interactions as per process guidelines
- Follow defined quality and performance standards
Candidate Profile :
Must be a graduateStrong verbal communication skills in EnglishGood customer service skills and problem-solving abilityOpen to rotational shifts and night shiftsWilling to work from officeSkills Required
Customer Service, International Voice Process, Verbal Communication, Outbound Calls