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Assistant Restaurant Manager

Assistant Restaurant Manager

Centro HotelsKottayam, IN
7 hours ago
Job description

Tips : Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities Assistant Restaurant Manager – Centro Hotels

Location : Pune, India

About Us : Centro Hotels, part of SARC Hospitality, is dedicated to creating unique and memorable guest experiences. With offerings such as Chirp Café, a plant-forward café and co-working space, Bloom, our rooftop event space, and in-room dining services, we deliver thoughtful hospitality that combines sustainability with innovation. We are seeking a dynamic Assistant Restaurant Manager to oversee operations at Chirp, in-room dining, and assist with event and catering services.

Job Overview :

The Assistant Restaurant Manager will be responsible for ensuring smooth operations at Chirp Café , in-room dining services , and assisting with Bloom Events and Outdoor Catering . This role requires excellent organizational skills, attention to detail, and the ability to manage teams while ensuring top-notch guest service. The ideal candidate will work closely with the Restaurant Manager and Event teams to maintain service excellence and achieve business goals.

Key Responsibilities : Chirp Café & In-Room Dining :

  • Daily Operations : Oversee daily operations at Chirp Café, ensuring efficient and smooth service for café guests and in-room dining orders.
  • Team Management : Supervise and train service staff, ensuring they follow standard operating procedures and maintain high service standards.
  • Customer Experience : Maintain a high level of guest satisfaction by addressing guest inquiries, complaints, and feedback, and providing personalized service when necessary.
  • Menu Knowledge : Ensure all staff are well-versed in the menu offerings, including daily specials, and can provide guests with accurate and detailed information.
  • Inventory & Stock Management : Assist in managing inventory, placing orders for supplies, and maintaining proper stock levels for café and in-room dining.
  • Health & Safety Compliance : Ensure compliance with health and safety regulations, food hygiene standards, and the cleanliness of dining areas.

Event Assistance – Bloom Events & Outdoor Catering :

  • Event Support : Assist the Event Manager in the execution of events at Bloom, including setup, guest coordination, and service management.
  • Outdoor Catering : Coordinate logistics and staffing for outdoor catering services, ensuring all client needs are met and events run smoothly.
  • Vendor Coordination : Liaise with vendors and suppliers to ensure timely delivery of materials and food for events and catering services.
  • Onsite Supervision : Supervise staff during events and catering functions to ensure seamless service delivery and adherence to event plans.
  • Event Feedback : Collect feedback from event clients and guests, ensuring their experience exceeds expectations, and communicate improvements to the team.
  • Staff Training & Development :

  • Training Programs : Assist in the development and implementation of training programs for service staff to ensure consistency in service quality.
  • Team Mentorship : Act as a mentor for the café, in-room dining, and event service teams, encouraging professional growth and development.
  • Performance Evaluation : Monitor staff performance and provide feedback to help the team meet service standards and continuously improve.
  • Operational Efficiency & Reporting :

  • Financial Management : Assist in managing budgets, controlling costs, and maximizing profitability for Chirp Café, in-room dining, and event operations.
  • Reporting : Prepare and submit daily operational reports, including guest feedback, sales, and inventory updates to the Restaurant Manager and management team.
  • Process Improvement : Identify opportunities to improve operational efficiency and guest satisfaction through innovative solutions and improved processes.
  • Guest Relations & Cross-Promotion :

  • Guest Engagement : Engage with guests to build relationships, encourage repeat visits, and promote other offerings such as Bloom Events and Centro Hotels services.
  • Cross-Selling : Promote events, catering services, and in-room dining offers to café and hotel guests, ensuring integration across different hotel services.
  • Customer Retention : Implement strategies to enhance customer loyalty, increase repeat visits, and improve overall guest experience.
  • Qualifications :

  • Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Proven experience as a Restaurant Manager, Assistant Manager, or in a similar role in hospitality, preferably in a café, hotel, or event setting.
  • Strong leadership and organizational skills with the ability to manage teams and multiple operations simultaneously.
  • Excellent communication and interpersonal skills with a focus on guest satisfaction.
  • Proficiency in inventory management and familiarity with point-of-sale (POS) systems.
  • Ability to work well under pressure, in a fast-paced environment, and during high-demand periods such as events and busy dining hours.
  • Knowledge of health and safety regulations and food hygiene standards.
  • Flexibility to work evenings, weekends, and holidays based on event and service requirements.
  • What We Offer :

  • Competitive salary and benefits package.
  • Opportunities for growth and professional development within SARC Hospitality.
  • A dynamic and supportive work environment that values teamwork and excellence.
  • Employee discounts on dining and events at Chirp, Bloom Event Space, and Centro Hotels.
  • The chance to be part of a team that is setting new standards in hospitality in India.
  • [Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

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    Qualifications

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    Example : Excellent verbal and written communication skills

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