Product Manager - Conversational Banking

Key Responsibilities

• Drive the entire product lifecycle including strategy, planning, execution, and go-to-market activities for Conversational Banking solutions.
• Conduct market research, customer interviews, and competitive analysis to identify opportunities and shape product direction.
• Define, prioritize, and refine product features, requirements, and user journeys with a focus on Chat, Messaging, and Conversational AI products.
• Partner with transformation teams to deliver seamless customer and business outcomes.
• Develop and manage product roadmaps that align with organizational and business objectives.
• Present and socialize key product milestones, updates, and performance metrics to VS & SVS level leadership.
• Oversee IVR transformation initiatives and ensure integration with broader conversational strategies.
• Act as the voice of the customer while balancing business priorities, technology feasibility, and long-term vision.
• Work closely with design, engineering, and operations teams to ensure successful product delivery.
• Continuously track performance, adoption, and customer satisfaction post-launch, and iterate for improvement.

Must Have Skills

Good to Have Skills

Qualifications

Skills Required

Digital Transformation, Ai, Agile Methodologies, Project Management