Manager - OTC

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager / Manager - OTC - Billing

In this role, we require Billing Profile who will perform below responsibilities.

Responsibilities

1. Billing Operations

o Generate and issue invoices to customers on a scheduled basis (monthly, quarterly, annually), ensuring accuracy and compliance with contract terms.

o Ensure all billing inputs, including usage data, license counts, and customer discounts, are captured correctly.

o Review contracts and order forms to determine billing schedules and key terms.

o Coordinate with Sales Ops to validate customer information and billing setup in ERP (e.g., NetSuite).

o Set up recurring billing schedules in accordance with subscription cycles.

o Monitor Unbilled revenue and ensure its processed on timely with action planning on aged due items

o Reconcile billing data between CRM (e.g., Salesforce) and ERP systems.

2. Payment Application & Cash Management

o Accurately post and apply payments against invoices in the ERP system (ACH, wire transfers, credit cards, checks).

o Reconcile daily deposits from payment gateways and bank accounts to the general ledger.

o Investigate and resolve any unidentified or misapplied payments in a timely manner.

o Monitor unapplied payments and ensure they are resolved before month-end close.

o Liaise with banks or payment processors to troubleshoot transaction errors.

3. Accounts Receivable Monitoring & Reporting

o Generate and analyze AR aging reports weekly to monitor delinquent accounts.

o Track key KPIs such as DSO (Days Sales Outstanding), collection rate, and payment trends.

o Prepare AR dashboards for monthly review by Finance leadership.

o Flag high-risk accounts and coordinate with internal stakeholders to mitigate exposure.

o Assist with month-end and quarter-end closing activities, including reconciliations and reporting.

4. Collections & Dispute Resolution

o Perform timely follow-ups with customers via phone and email to recover outstanding receivables.

o Work closely with Customer Success and Sales to address billing disputes or service issues that delay payment.

o Document all collection activity in ERP / CRM systems for audit readiness.

o Negotiate and formalize payment arrangements with customers when necessary.

o Initiate escalation process for overdue accounts following internal protocols.

5. Customer Communication & Support

o Serve as the first point of contact for customer billing inquiries.

o Provide billing statements, payment confirmations, and historical records upon request.

o Escalate unresolved issues to appropriate teams for resolution while maintaining professionalism in customer interactions.

o Build and maintain relationships with key client stakeholders in Finance / Accounts Payable.

Qualifications we seek in you!

Minimum Qualifications

• .Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• .Couple of years of experience in billing, accounts receivable, collections, or cash application within a SaaS or subscription-based model would be ideal
• .Strong understanding of GAAP, revenue recognition principles, and subscription billing cycles.

Preferred Qualifications / Skills

Hands-on experience with accounting / ERP systems like ..NetSuite.., ..Salesforce.., ..Quickbooks.., or similar.

o Intermediate to advanced ..Excel.. skills (VLOOKUP, pivot tables, formulas for reconciliation).

o Ability to read and interpret service contracts and pricing models.

o Strong organizational skills and attention to detail.

o Ability to work independently, meet deadlines, and manage competing priorities.

o Excellent written and verbal communication skills with a customer-first approach.Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Skills Required

Salesforce, Quickbooks, Netsuite, Excel