(22 / 10 / 2025) VP - Account Management || Industrial IoT Solutions|| Industry 4.0

The Vice President will own the charter of transforming customer relationships from reactive support to strategic value creation. This is not a traditional SaaS Customer Success role — it is a strategic advisory and solutioning leadership position that combines deep industry expertise, problem solving, and functional credibility across maintenance, reliability, operations, and supply chain.

The VP will guide customers through their operational transformation journey using company’s Value360 Playbook, helping them identify bottlenecks, eliminate adoption blockers, and achieve measurable financial and operational outcomes. This leader will directly engage with frontline workers, supervisors, planners, and site directors, translating plant-level problems into digital, process, and behavioral solutions that drive adoption, renewal, and expansion.

How You Will Make An Impact.

Strategic Customer Leadership

• Serve as a strategic advisor to executive sponsors, plant managers, and maintenance leaders, helping them achieve reliability, safety, and cost-reduction goals.
• Build a customer success framework anchored in operational excellence and financial value realization, not ticket closure or NPS alone.
• Use company’s Value360 methodology to baseline customer operations, identify opportunities for improvement, and build transformation roadmaps.
• Lead executive value reviews (QBRs) focused on ROI, cost savings, and throughput improvements rather than feature adoption alone.

Problem Solving & Solutioning

Expansion & Value Growth

Leadership & Execution Excellence

What You Bring to The Team