Senior Technical Support Engineer

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achievingthat goal.Butwe knowwe can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.

Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed torightsize, reallocate spend, reduce risk and maximize ROI.

An experienced resource who has spent some time building up their Customer Service skills, alongside excellent technical skills in support roles. Has robust troubleshooting skills and can effectively problem solve. Required to focus on specified products and quickly aim to become expert in such products. Has the ability to manage multiple tasks; typically, many Support Cases at any one time while adhering to the required metrics. Has excellent communication and interpersonal skills. Needs to be able to work in a team and collaborate on issues with colleagues. Can quickly step in and diffuse / prevent escalated situations. Desires to be part of a superb team in a company that is recognized as an industry leader.

Responsibilities :

• Provide exceptional technical support to customers, partners, and field engineers via email, phone, and screen-shares.
• Respond with professional updates to customers within agreed Service Level Agreements (SLAs).
• Ability to troubleshoot and resolve customer issues in a timely manner.
• Create, publish, maintain articles for Flexera’s Knowledge Base.
• Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
• Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America).

Requirements :

Preferred :

Education :

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Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local / national laws, policies and / or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity, Equity, and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing.