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Manager- Retail Service

Manager- Retail Service

ConfidentialKolkata, Delhi, Mumbai
30+ days ago
Job description

You could be the right candidate if you

  • Have a bachelor s degree from a recognized institute
  • Have solid foundation in Customer Service and Operations
  • Have knowledge of Insurance products
  • Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions
  • Able to think on your feet to navigate through the ecosystem and deliver solutions
  • Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process
  • Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users / customers.
  • Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing

This could be the gig for you if you

  • Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.
  • Thrive in environments that celebrate co-creation and collaboration.
  • Are passionate about leveraging new age digital tools and technologies to transform customer experience.
  • Like to work in a culture where everyone can see what others are doing
  • Take help from others when stuck and encourage others when there are setbacks
  • Have 4-7 years of total experience with at least 2+ years domain experience in insurance or banking.
  • Skills Required

    Customer Service, Collaboration, Problem Solving, Crm

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    Service Manager • Kolkata, Delhi, Mumbai

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