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Deskside Support Engineer

Deskside Support Engineer

Sharp BrainsPune, Maharashtra, India
2 days ago
Job description

Position : Deskside Support Level 1

Location : Pune, Maharashtra, India

Site Address :

1 - Industrial Area, Mindewadi, Maharashtra ( Code : 3177)

2- Rajiv Gandhi Infotech Park Pune (Code : 3178)

3- Near College of Engineering Pune (Code : 3179)

4- Amar Tech Park Pune (Code : 3190)

  • FreeLancing B2B Project
  • Job Type : Backfill-On-Site (Full - Day)
  • Contract Type : B2B - Freelancing ( Part Time - At Own)
  • Contract Duration : 01 Year (Extendable / May Not)
  • Required Experience : ONLY DESKSIDE SUPPORT L1 / L2 - 1 to 2 years
  • Package : Per Day ( $ 25 ) ( 08 Hrs- On-Site Support as Backfill)

Role & Responsibilities :

  • Provided end-to-end technicalsupport for desktopand laptop systems,including troubleshooting hardware, software, and connectivity issues.
  • Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-userdevices.
  • Managed the full lifecycle of desktop devices,including configuration, patching,OS imaging, and vendor-based hardware replacements.
  • Delivered support using tools such as SCCM, Intune, and ServiceNowfor asset tracking, ticket resolution, and remote assistance.
  • Administered approved softwareinstallations, updates, and security patchingin coordination with IT policies.
  • Provided remote and desksidesupport using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
  • Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
  • Offered VIP supportand acted as theprimary onsite contactduring critical escalations or outages.
  • Supported printers, scanners, and peripheral devices,including troubleshooting and routine maintenance.
  • Assisted with Active Directory tasks, basic user account management, and smart handssupport.
  • Maintained documentation of incident resolution, hardware inventory, and technical guidesfor internal reference.
  • Demonstrated familiarity with WindowsOS environments, mobiledevice support, and basic MAC device handling.
  • Followed ITIL practicesfor incident, problem,and service requestmanagement in corporate environments.

    • Note : Resumes Consider for CANDIDATES Willing FOR FREELANCING - B2B Contract

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    Support Engineer • Pune, Maharashtra, India