Retention Consultant

About Us

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.

Learn more about us at www.webengage.com

Responsibilities

• Serve as the primary point of contact and trusted advisor for our SMB clients, ensuring their success with our product Develop and maintain deep relationships with SMB clients, understanding their unique needs and goals
• Monitor client usage and engagement data to identify trends and areas for improvement
• Collaborate closely with internal teams to advocate for clients' needs and contribute to product enhancements
• Conduct regular one-on-one check-ins with clients to ensure their ongoing satisfaction and success
• Assist in creating resources / documentation / campaigns to support customer education
• Assist in creating automated workflows based on customer / user behaviors
• Assist in conducting webinars / training sessions for the client base based on customer needs

Requirements

Life At WebEngage

Perks & Benefits

Explore More Here

https : / / youtu.be / Y0HjfyMjUpg

https : / / www.linkedin.com / company / webengage

https : / / twitter.com / WebEngages=09

Do you think you fit the bill Come along, letʼs redefine the future of Marketing Automation!

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

Skills Required

Customer Service, Organizational Skills, Communication Skills