L2 Network administrator (15h Left)

Shift : Rotational shift between morning and afternoon shift

Location : Pune (hybrid)

Role & responsibilities

• Manage day-to-day IT infrastructure Operations
• Assist SME / L3 teams on an ad hoc basis or as per requirement. For example, change validation, report updates etc.
• Daily device health check monitoring and performing / validating device backups at regular intervals.
• Network performance monitoring, packet capture and analysis
• Investigating technical incidents and providing remedies where necessary, taking proactive ownership alerts / events. Working with vendor TAC teams for root cause analysis where required.
• Vendor Coordination (Hardware replacements, ISP Circuit issues, Cabling & Touch services support teams)
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Escalates unresolved or critical issues, risks or problems to L3 team, raising a TAC case with vendor and working along with TAC engineer and L3 team.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plan and perform complex system configurations
• Creates documentation of new and existing system configurations and procedural information and ensures system configuration documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Supports the development of guidelines to prevent and / or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.

Mandate skills :