Creative Audio EngineerLearning Experience Technology

Job Description :

ROLE Learning Experience Technology

Organization : Learning

Function Team : Learning Experience Technology

Job Summary :

LET Team provides technical and application support for virtual & Classroom training sessions which includes (In-Person Classroom Videoconferencing Technology MS Teams). This includes session support application support software maintenance and interfacing with various teams to enhance the delivery of the training.

Typical duties include regularly supporting virtual training and classroom sessions troubleshooting technical issues that arise and ensuring that the users experience is improved not hampered by the required technology. Additional tasks may include working on learning authoring tools create templates performing testing across locations working with Tier 2 and 3 teams to resolve issues

Responsibilities :

Provide Technical assistance during Live virtual sessions including audio video and connectivity issues for faculty and participants.

Ensure to perform testing for tools that we support prior to the session to have a seamless session

Provide dedicated support in a proactive manner for selected sessions being available for assistance throughout the duration of such sessions.

When systems issues arise ensures appropriate root cause problem resolution has occurred and that system issues are addressed and communicated accordingly.

Escalate appropriate issues to next level according to current agreed-upon standards and processes in a timely manner and communicate escalations to team.

May participate in development / certification / system tests of new products or releases.

Provide support to the supported applications and respond within the set timelines

Stay current on updates to the tools that are supported to ensure that any new features are understood and included in the support processes

Working Conditions :

Ability to work in any shifts according to the requirement (9.5 hours per day) 24x5

Qualification :

Education Equivalent : Bachelors degree B.A / / / ( Any Graduate)

Work Experience :

Experience of working on Operating Systems (Windows and MAC)

Professional experience of minimum 3 to 4 years and above in Technology environment.

Required skillset :

Good organizational prioritization and multi-tasking skills

Strong analytical and problem-solving / troubleshooting skills

Multi-cultural awareness

Passion for customer service

Team player

Communication / Presentation skills

Attention to detail

Focus on high data accuracy

Quality driven in communications and all system transactions

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Personal organization to ensure work is monitored and completed in priority order and on time

Data collation / Analysis

Onshore interaction

Preferred skillset :

Microsoft support experience - Office 365

Basic understanding of Virtual tools such as Video conferencing technology MS Teams

MS Office skills : Ability to understand and make sense of large amounts of data in a complex environment strong Excel & Word skills working knowledge of other MS Office Suite (Outlook PowerPoint & One Note) applications ability to comprehend and quickly learn client databases / menu-based systems and ability to present data in a comprehensible format

Client Interfacing skills (Email & Phone) : Good Email etiquette strong email drafting & keyboard skills and good phone etiquette / technique

English language proficiency : Strong written & verbal communication skills - grammar right word choice sentence structure precise / relevant content smooth thought flow and the ability to present more information in a short span of time / space sensibly

THIS IS A HYBRID REQUIREMENT (SHIFT TIMINGS - ROTATIONAL )

Key Skills

Dynamics AX,Lab,Application Engineering,Business Support,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1