Tools Admin R&R

Key Responsibilities.

• 24x7 Service Operation. Rotational shifts.
• Installation and configuring the pollers and application.
• Upgrading application to newer version. Maintaining the polling engine and availability. Capacity planning of pollers and web server .
• Manage day-to-day activities related to SolarWinds, ensuring smooth functionality, addressing enhancements and request from other teams related to SolarWinds.
• Onboarding new device to monitoring and enabling it for alerting. Offboarding devices from SolarWinds following the process.
• Creating new alerts, managing the existing ones and making necessary changes to the existing alerts accordingly when required.
• Creating new reports, managing the existing ones and making necessary changes to the existing reports / schedules accordingly when required.
• Creating new dashboards, managing the existing ones and making necessary changes to the existing dashboards accordingly when required.
• Conducting regular auditing of existing monitoring environment.
• Performing daily health checks of SolarWinds application.
• Integrating SolarWinds with other tools like XSOAR, ServiceNow etc. Working with XSOAR team for any ticketing related request or issues.
• Create relevant KB documents in Confluence related to SolarWinds and update existing ones to latest .
• Support any change, outage or other meetings and provide necessary details and support from SolarWinds end.
• Working with SolarWinds vendor for application related issues.

What you will bring to the team :

Skills Required

Solarwinds, Servicenow