Customer Satisfaction Advisor

Posted on 24 / 04 / 2025

Mission

RESPONSIBILITY 1

I ensure to provide a best-in-class customer experience

• I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in.
• I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
• Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel / Salesforce / Medallia, Strategies - Welcomer / Goodbyer, Trail Room)
• Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further

RESPONSIBILITY 2

I am the guardian of customer-centricity in my store

RESPONSIBILITY 3

I prioritise a Smooth Checkout Experience for customers

RESPONSIBILITY 4

I Develop my Store Business through a Circular Economy

RESPONSIBILITY 5

I recruit, develop, motivate and take care of human capital

Profile

Are you a person who would love to work with people and enjoy collective decision

Strong ability to analyze customer feedback, identify issues, and implement solutions.

A genuine passion for delivering exceptional customer service and building strong customer relationships

Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience

Keen to adapt / learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.