Project Coordinator / Client Servicing

Roles and Responsibilities :

• Customer engagement : Be the primary point of contact and build long-term relationships with customers, both externally and internally
• Connect with clients and drive regular status calls, executive summaries, and strategy meetings for high-profile projects
• Keep current clients satisfied and deliver exceptional client service on a day-to-day basis
• Create, maintain, and communicate client project timelines and budgets
• Prepare and communicate pricing quotes and estimates with clients
• Ensure billing and revenue tracking is maintained weekly
• Manage client change orders by negotiating due dates between clients and internal departments
• Balance internal capacity with external demands and expectations
• Prepare regular account statuses like missing asset reports, delivery schedules, and project updates for customers or senior management
• Clearly communicate expected delivery dates for titles / assets via internal systems and email / verbal communication for special cases
• Work with Account Coordinators to ensure day-to-day production runs effectively
• Ensure Account Coordinators have a current and accurate understanding of all work-in-progress
• Collaborate with Account Coordinators to ensure deliverables are completed on time and communicate changes if needed
• Proactively identify potential project issues, formulate responses / solutions, and communicate with clients
• Communicate regularly with clients regarding project performance metrics

Skills Required

Client Coordination, Project Tracking, Delivery Scheduling, Account Management, issue resolution , Project Coordinating, Client Servicing