Technical Support Specialist

Help Desk Engineer – L1 Job Opportunity

We offer customized Project and Process Consulting, Agile Project Lifecycle Management, and Leadership & Process Trainings to drive operational excellence. Additionally, we provide comprehensive Digital Marketing Services to help brands grow online through Search Engine Optimization, social media, content marketing, email campaigns, and performance-driven digital strategies.

• Ticket assignment and management using a ticketing system
• First-level IT support for servers, firewalls, desktops, laptops, peripherals, network connections, printers, and Microsoft Office applications
• IT infrastructure monitoring using RMM (Remote Monitoring and Management) tools
• System administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred)
• Escalation of unresolved issues to next-level support or hardware vendors

We are seeking a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for our international customers.

Requirements

To succeed in this role, you should have excellent communication skills, be proactive and able to work independently.

We offer competitive compensation and opportunities for growth and development.