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EBO Manager
EBO ManagerConfidential • Mumbai
EBO Manager

EBO Manager

Confidential • Mumbai
7 days ago
Job description

1. Sales & Business Development

  • Achieve sales targets and profitability goals for the assigned EBOs.
  • Implement sales strategies to maximize revenue per store.
  • Monitor KPIs like footfall, conversion, and average bill value.

2. Store Operations Management

  • Ensure smooth day-to-day operations of EBOs.
  • Maintain stock availability, inventory accuracy, and loss prevention measures.
  • Oversee VM (Visual Merchandising) as per brand guidelines.
  • Ensure adherence to SOPs and compliance across stores.

    • 3. Customer Experience

  • Drive best-in-class customer service standards.
  • Implement customer engagement and loyalty programs.
  • Resolve escalations and ensure customer satisfaction.

    • 4. Team Management

  • Recruit, train, and mentor store staff.
  • Drive performance through motivation, recognition, and development.
  • Ensure team adherence to grooming and brand representation standards.

    • 5. Business Reporting & Analysis

  • Track store performance through MIS and provide insights.
  • Analyze market trends and competition to suggest improvements.
  • Prepare business reviews and present to leadership.

    • 6. Expansion & Projects

  • Support in identifying new EBO locations and store launches.
  • Coordinate with cross-functional teams (marketing, supply chain, finance, VM).

    • Skills Required

    Sales Management, Visual Merchandising, Customer Service Skill, Team Management, Reporting, Mis

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