360 ONE - Lead Application Administrator - Incident Management

Key Responsibilities :

• Technical Support : Provide support for software applications, including troubleshooting and resolving application and core technical issues including application infrastructure.
• Incident Management : Manage and document all support requests and incidents, ensuring timely resolution and communication with users.
• Change Management : Running CAB for the Technology function, review and deploy changes.
• System Monitoring : Monitor application performance including databases, identifying and addressing potential issues before they impact users.
• Upgrades and Patches : Assist in the planning and implementation of software upgrades, patches, and fixes.
• Continuous Improvement : Identify opportunities for process improvements and implement best practices to enhance application support.
• Application Testing : Knowledge of Testing and preparation of test cases.
• System Audits : Handle system audits. Work closely with Internal + Statutory auditors, share evidences, Filling Gaps / VAPT of applications
• Disaster recovery testing : Co-ordinate and conduct the Planned DR activity as per the company policy and prepare DR report
• VAPT closure : Ensuring all the VAPT observations are closed in timely basis for all the vendor based and internal applications.
• Documentation : Create and maintain detailed documentation / SOPs, including support guides, FAQs, and technical notes.
• Collaboration : Work closely with development, QA, and infrastructure teams including vendors to ensure seamless application performance and integration.
• User Training : Conduct training sessions for end-users to ensure they are proficient in using the :

Education : Bachelors degree in Information Technology, Computer Science, or a related field with 8+ yrs of relevant experience.

Technical Skills :

Preferred Qualifications :

(ref : hirist.tech)