ITSM / ITOM Automation Engineer

Role : Service Now Assist

Required Technical Skill Set : ServiceNow, ITSM, ITOM, Now Assist

Desired Experience Range : 8 to 10 Years

Location of Requirement : Hyderabad / Pune

Notice period : Immediate to 45days only

Desired Competencies (Technical / Behavioral Competency)

Technical Competency

ServiceNow Platform Expertise

Deep understanding of ServiceNow modules : ITSM, ITOM, CMDB, Asset Management, Service Catalog, HRSD, and Knowledge Management.

Experience with ServiceNow Studio, Flow Designer, and Application Scope.

Scripting & Development

Proficiency in JavaScript (client-side and server-side).

Experience with Glide API, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.

Familiarity with Jelly scripting and AngularJS for advanced UI customizations.

Integration Skills

Hands-on experience with REST / SOAP APIs, LDAP, SSO, and third-party tool integrations (e.G., Jira, Azure DevOps).

Knowledge of MID Server setup and Discovery.

Workflow & Automation

Designing and implementing Workflows, Approvals, and Scheduled Jobs.

Use of Service Catalog and Record Producers for request automation.

Reporting & Dashboards

Building Performance Analytics, Reports, and Dashboards for data visualization and KPI tracking.

Security & Access Control

Creating and managing Access Control Rules (ACLs).

Understanding of role-based access and data security best practices.

Soft Skills & Professional Traits

Problem-solving & Analytical Thinking : Ability to troubleshoot and optimize workflows.

Communication Skills : Explaining technical concepts to non-technical stakeholders.

Agile / Scrum Methodologies : Experience working in iterative development environments.

Documentation & Process Adherence : Maintaining clear documentation and following ITIL practices.

Certifications (Recommended)

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITIL Foundation Certification

Responsibility of / Expectations from the Role

Technical Expertise

Process & Governance

Collaboration & Communication

Continuous Improvement