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E-commerce Support and Management
SnaphuntIndia11 hours ago
Job descriptionCustomer Support : Providing prompt, friendly, and effective support to customers via email, chat, and potentially phone, addressing inquiries about orders, products, shipping, and returns. Order Management : Monitoring, processing, and tracking customer orders, ensuring accuracy and timely fulfillment. Inventory Management : Assisting with monitoring inventory levels, identifying potential stock issues, and coordinating with relevant teams. Website Maintenance Support : Assisting with basic website updates, product listings, and ensuring product information is accurate and up-to-date. Troubleshooting : Identifying and resolving customer issues or website glitches promptly. Feedback Collection : Gathering customer feedback and identifying areas for improvement in the e-commerce experience. Reporting : Assisting with generating basic reports on e-commerce performance, customer inquiries, and order trends. Collaboration : Working closely with other team members, including marketing and content creation, to ensure a cohesive customer journey. Proven E-commerce Support Experience : Experience providing customer service and managing orders within an e-commerce environment. Excellent Communication Skills : Strong written and verbal communication skills with a friendly and professional demeanor. Problem-Solving Skills : The ability to effectively identify and resolve customer issues. Attention to Detail : A meticulous approach to order processing, inventory, and data entry. Familiarity with E-commerce Platforms : Experience with common e-commerce platforms (e.g., Shopify, WooCommerce) is a plus. Basic Technical Aptitude : Comfort with navigating online systems and troubleshooting minor technical issues. Self-Motivated and Disciplined : The ability to manage your time effectively and work independently in a remote setting. Customer-Centric Approach : A genuine desire to provide exceptional customer service. Understanding of the Carnivore Lifestyle (or a willingness to learn) : While not strictly required, a genuine interest in the carnivore diet and its principles will be an advantage when interacting with customers
The Offer
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Opportunity to make a positive impact
The Job
What You'll Do :
As an E-commerce Support and Management Specialist, you will be responsible for a variety of tasks related to the smooth operation and customer satisfaction of our online store, including :
The Profile
What We're Looking For :
The Employer
At our client, you'll find meat delivery probes, smoker reviews, cooking tips, and expert interviews from our team of meat connoisseurs.
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Management Management • India
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