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Technical Support Lead

Technical Support Lead

VAYUZ Technologiesvadodara, gujarat, in
5 days ago
Job description

We are looking for a proactive Tech Support Lead to manage our support team, handle escalations, and improve overall customer experience. You will play a key role in troubleshooting complex issues, collaborating with developers, and driving support excellence.

Responsibilities

  • Lead and mentor the support team, ensuring timely and high-quality resolutions.
  • Act as the escalation point for complex technical issues.
  • Collaborate with developers, QA, and product teams to resolve bugs and improve stability.
  • Drive root-cause analysis and implement best practices.
  • Monitor support trends and optimize processes.

Requirements

  • 5+ years in technical support, with 2+ years in a lead role.
  • Strong expertise in troubleshooting across Windows, macOS, Linux .
  • Hands-on with PHP, MySQL, CodeIgniter (CI1 & CI4), JavaScript, AJAX, CSS .
  • Experience with Zendesk / Jira, TeamViewer / AnyDesk, Bitbucket .
  • Strong debugging, testing, and QA collaboration skills.
  • Excellent problem-solving and communication abilities.
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    Technical Lead • vadodara, gujarat, in

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