Lead Applications Engineer, Legal

Who We Are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio's next Lead Applications Engineer, Legal in the Legal, Audit & Security space.

About The Job

This position is a business critical role at Twilio where you will work closely with key legal stakeholders across Legal Matter Management, Ethics & Compliance, Privacy areas.

You will be responsible for managing and resolving all system related issues. Working with the current global team providing daily support and delivering technical enhancements across the legal operations landscape.

There are a number of applications including (but not limited to) the following :

• ONIT (Legal Matter Management);
• Agiloft or Ironclad (Contract Lifecycle Management);
• COI (Conflict of Interest declaration);
• Reveal (Employee Litigation); and
• Kodex (law enforcement requests).

Your role will involve understanding & analyzing legal processes, designing new workflows, implementing and customizing e.g. ONIT solutions, and providing strategic insights to improve efficiency and compliance.This will also allow you to drive your own opportunities for professional development adding value to our business.

Responsibilities

In this role, you'll :

Qualifications

Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having 'desired' qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Desired

Location

This role will be remote, and based in India .

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Skills Required

Agile, Safe