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Modern Workplace Solutions Engineer

Modern Workplace Solutions Engineer

Tata Consultancy ServicesHyderabad, Republic Of India, IN
23 hours ago
Job description

Role : End User Computing Lead SME

Required Technical Skill Set : EUC competency on all domains with additional expertise on Desktop / Laptop configuration with Leadership quality, MECM, Intune, App packaging

Desired Experience Range : 8-12 years

Location of Requirement : Hyderabad

Notice Period : Immediate to 45 days only

Desired Competencies (Technical / Behavioral Competency)

Must-Have

  • Excellent communication skills, handling customers and matching the pace
  • Understanding of EUC role, leadership skills
  • Innovation ideas and automation opportunities in EUC
  • Best Practices on improving / stabilizing EUC Operations
  • Must have a good experience in Image Management
  • Expertise in Device management tools such as Intune and Microsoft Configuration Manager (MCM) components formerly known as MECM / SCCM
  • Auto-pilot, Patch Management, Operating System Deployment (OSD / MDT), Software Distribution & Hardware / Software Inventories.
  • Expertise in maintaining and troubleshooting the Windows (client and server) operating system.
  • Strong knowledge of Windows (client and server) operating systems.
  • Understand Active Directory administration with emphasis on organizational units, group policy and client interaction / security.
  • Scripting experience in PowerShell is a plus. Image Management
  • Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services.
  • Experience with managing iOS, Windows & Android devices in a Global environment.
  • Generate reports and share with stakeholders
  • Resource Management, Shift Management, Stake Holder Management, Quality Management, Knowledge Management
  • Process knowledge on ITIL
  • Managing Team members and helping on their career aspirations

Good-to-Have

  • Project Management experience a plus
  • Assessment of customer's environment prior to migration.
  • Project plan development
  • Methodical approach to problem solving and resolution
  • Self-driven and resourceful to achieve goals independently as well as work well in groups
  • Exposed to best practice design & Implementation methodology
  • Willingness to proactively provide input for improvements
  • Experience with Problem and Change Management processes and applications
  • Excellent written and verbal communication skills.
  • Excellent leadership skills and teamwork skills. Results oriented, high energy, self-motivated

    • Responsibility of / Expectations from the Role

  • Publishing the customer required reports - Daily, Weekly, Monthly, Quarterly
  • Identify the Risk and issue, action and mitigation plan
  • Identifying the area of improvements and execute them with customer approval
  • Proven People Management skills
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    Solution Engineer • Hyderabad, Republic Of India, IN