Outbound Specialist (US Voice Process)

About the role :

We are looking for dynamic professionals capable of maintaining our customer satisfaction rates with excellent communication skills and positive approach. A committed representative who is able to maintain relationships with our customers and clients, answer questions and troubleshoot account issues, help with product and payments queries, and more. This is a full-time position with the ability to work in the office. Relevant certifications and experience will improve consideration chances for this position.

Key Responsibilities :

Make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services

Respond efficiently and accurately to our clients, explaining possible solutions, and

ensuring that clients feel supported and valued

Build lasting relationships with clients and other call center team members based on

trust and reliability

Utilize software, databases, scripts, and tools appropriately

Understand and strive to meet or exceed call center metrics while providing excellent

and consistent customer service

Maintain and update customer information as necessary in database

Escalates calls to supervisor when necessary and appropriate

Responsible for making outbound calls and regular follow up on leads assigned

Ensure Zero compliance issues in terms of call quality

Make outbound calls to prospective clients and convert them into customers

Desired Qualification

Graduate or Diploma holder in any field Minimum 2 years of experience in Outbound calling

Excellent verbal communication skills, Team player, Attention to detail, Problem-solving

skills

Exceptional customer service, active listening, and verbal & written communication skills,

and professional phone voice

Understanding of company products, services, and policies

Proficiency with computers, especially with CRM software, and strong typing skills

Strong time management and decision-making skills

Adaptability and accountability

Organizational skills including the ability to multitask, set priorities, and follow up promptly

Should be flexible with night shifts

Positive attitude and proactive approach

Strong time management and decision-making skills

Perks of Joining : -

Innovative Work :

Contribute to cutting-edge solutions for e-commerce and SaaS businesses.

Impactful Role :

Shape product decisions and enhance user experiences with data-driven insights.

Growth Opportunities :

Learn and grow professionally in a fast-paced, collaborative environment.

Supportive Culture :

Work with a team that values teamwork, mentorship, and professional

development.

Competitive Benefits :

Access comprehensive health, retirement, and other benefits to support your well-being.

Rewards and Recognitions :

Demonstrate true dedication and be rewarded with annual bonuses

and spot awards

Company Background :

Silvermine Group is a 16 years old SaaS Company that's building E-commerce, SaaS companies in the loud for the US market and helping companies bring offline processes online, saving time and money. We bring modern Internet software to main streets across America. Since our founding over a decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customer’s interests first.

Software Product offering from Silvermine Group

eform2290

and

emcs150

Website : Silvermine Group

Products : eform2290

and

emcs150

Apply on : careers@silverminegroup.com

Location : Bangalore