Client Services Support Specialist I / II (Voice)

A leading BPOKarnataka, India

1 day ago

Job description

Client Services Support Specialist I / II

📍 Location : Manyata Tech Park, Nagavara, Bengaluru. Karnataka

🏢 Work Mode : Work from Office (Monday to Friday)

🕐 Shift : US Shift (India Night Shift)

Salary Range : 3.2LPA to 4.2LPA (Candidates with higher expected CTC, please refrain from applying to this job)

About Availity

Availity is a leading healthcare information technology company, dedicated to simplifying the business of healthcare. We connect healthcare providers and health plans through innovative technology, helping them exchange information seamlessly, improve efficiency, and deliver better care outcomes. Join a workplace that values collaboration, continuous learning, and making an impact in people’s lives.

About the Role

We’re looking for a Client Services Support Specialist (Level I / II) with Inbound International Voice experience to join our dynamic client services team. In this role, you’ll be the first point of contact for our clients, delivering exceptional support, resolving inquiries efficiently, and ensuring a world-class service experience.

Key Responsibilities

Handle inbound client calls and emails professionally, providing timely and accurate support.
Actively listen to client concerns, demonstrate empathy, and offer effective solutions.
Document interactions and resolutions accurately in internal systems.
Collaborate with internal teams to resolve client issues promptly.
Maintain a strong understanding of Availity’s products, services, and processes.
Strive to meet or exceed service level targets, quality standards, and performance metrics.

What We’re Looking For

Experience : 1–3 years in an inbound international voice process. Experience in talking to American Clients is a must.

Education : Graduate in any discipline.

Skills :

Excellent verbal and written communication skills.

Strong active listening and problem-solving abilities.

Proficiency in MS Office and good typing speed.

Availability :

Willing to work in US shift (India night shift) .

Comfortable with working from office full-time.

Interview Process

Voice & Communication Skill Assessment + Typing Test

Operations Round

HR Fitment Round

Perks & Benefits

🚗 Free transportation facility or travel reimbursement (where transport isn’t available)

🍴 Subsidized food facility

💙 Wellbeing benefits including company-sponsored insurance coverage, outpatient care, preventive health checks, and Employee Assistance Programs (EAP)

🌴 24 days of paid time off + 12 paid holidays annually

Why Join Availity?

At Availity, you’ll be part of a supportive, high-performing team that values your contributions and encourages professional growth. You’ll have the opportunity to learn, collaborate, and make a meaningful impact on the healthcare industry — every single day.

Create a job alert for this search

Client Support Specialist • Karnataka, India