Senior Functional Consultant CRM

Job Title : Senior Functional Consultant – Microsoft Dynamics 365 Customer Engagement

Overview

We are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of experience in Microsoft Business Applications , with deep expertise in implementing Dynamics 365 CE across Sales, Customer Service, Marketing, and Field Service .

As a trusted advisor, you will collaborate with business and IT stakeholders to modernize CRM processes, enhance customer experiences, and deliver scalable, secure, and user-friendly solutions in line with Microsoft’s best practices.

Key Responsibilities

Client Engagement & Advisory

• Lead discovery workshops to capture and analyze business requirements.
• Perform fit-gap analysis and define CRM roadmaps that align with business goals.

Solution Design & Delivery

Governance & Standards

Enablement & Adoption

Pre-Sales Support

Required Qualifications & Skills

Preferred Certifications :

What We Offer

Our Core Values

Hard work

If you are passionate about helping organizations elevate customer engagement through Microsoft Dynamics 365 CE , we’d love to hear from you.