Voice Process Associate

Company Overview :

The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary :

We are seeking a highly motivated and customer-oriented Voice Process Associate to join our team. This role is ideal for individuals with excellent communication skills and a passion for delivering top-notch customer support. As a Voice Process Associate, you will be the first point of contact for customers, resolving their inquiries and ensuring a seamless experience.

Key Responsibilities :

• Customer Interaction : Handle inbound and outbound calls professionally to address customer queries, concerns, and feedback.
• Issue Resolution : Provide accurate information and effective solutions to resolve customer issues promptly.
• Product Knowledge : Develop a thorough understanding of the company's services to assist customers effectively.
• Call Documentation : Record details of customer interactions, inquiries, complaints, and resolutions in the CRM system.
• Escalation Management : Escalate complex issues to the relevant teams while ensuring follow-up to guarantee resolution.
• Quality Assurance : Ensure compliance with company policies and maintain high-quality service standards in every call.
• Feedback Collection : Gather customer feedback to identify opportunities for service improvement and report them to the relevant teams.

Qualifications :

What We Offer :

Location : Gachibowli, Hyderabad

Application Process :

Interested candidates should apply by submitting their resume and a brief cover letter outlining their qualifications and interest in the Voice Process Associate role at The Golden Rise's career portal.