Customer Success Platform Administrator

Job Description

We are seeking a skilled Customer Success Platform Administrator to join our team in an offshore capacity.

The ideal candidate will work collaboratively across time zones to ensure our customer success teams have the tools and insights they need to drive customer outcomes.

• Key Responsibilities :
• Manage day-to-day administration of the Gainsight platform, including user management, permissions, and security settings
• Configure and maintain Rules Engine, Data Designer, Journey Orchestrator, and other Gainsight modules
• Design and implement custom objects, fields, and relationships to support evolving business requirements
• Maintain data integrity through regular audits, cleanup activities, and validation processes
• Integration & Data Management :
• Manage integrations between Gainsight and other systems (Salesforce, data warehouses, support platforms)
• Monitor and troubleshoot data sync issues and integration failures
• Develop and maintain data transformation workflows to ensure accurate customer health scoring
• Create and optimize data load processes for customer data, usage metrics, and engagement information
• Reporting & Analytics :
• Build and maintain dashboards, reports, and analytics for various stakeholder groups
• Design customer health scorecards and risk indicators
• Create executive-level reporting on customer success metrics and KPIs
• Support ad-hoc reporting requests and data analysis needs
• Process Optimization & Automation :
• Identify opportunities to automate manual processes within Gainsight
• Configure automated workflows, CTAs (Calls to Action), and playbooks
• Implement best practices for customer lifecycle management
• Optimize Journey Orchestrator programs for customer engagement
• Stakeholder Support & Training :
• Provide technical support to Customer Success Managers and other Gainsight users
• Conduct training sessions for new features and functionality
• Create and maintain documentation for processes and configurations
• Collaborate with onshore teams to understand requirements and deliver solutions

Required Skills and Qualifications

Technical Skills :

Professional Experience :

Soft Skills :

Benefits

Working with us offers the opportunity to develop your career in a dynamic and fast-paced environment.

Others

If you are interested in this role, please apply by sending your resume and cover letter.

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