Principal Service Delivery Lead - Infrastructure
3i Infotech Ltd.Chennai, Republic Of India, IN2 days ago
Job descriptionManage relationships with business stakeholders and clients, acting as the point of escalation for infrastructure service issues. Monitor and report on service performance through KPIs, dashboards, and regular reviews; Ensure compliance with relevant standards and frameworks (ISO, ITIL, security policies). Oversee budget planning, forecasting, resource allocation, and vendor management for infrastructure-related services. Participate in technology planning, infrastructure projects, and capacity management activities to support business growth. Strong understanding of infrastructure technologies (servers, storage, networking, virtualization – e.G., VMware, Wintel). Experience in service management, preferably with ITIL certification or equivalent knowledge. Demonstrated ability to lead teams, manage vendor relationships, and deliver service improvements. Analytical, organizational, and problem-solving skills to resolve incidents and optimize service delivery. Excellent communication and stakeholder management abilities. Experience with incident, change, and problem management processes. 10+ years of relevant experience is typical for senior infrastructure-focused service delivery roles. Customer Interaction and Customer focus. Working with Existing customers to get more business. Flexible in working hours. Good to have Hands-on Infra Technologies with Certifications
A Service Delivery Manager for Infrastructure is responsible for ensuring the efficient, reliable, and secure operation of an organization's core IT infrastructure and services. The role combines strategic oversight, vendor and team management, technical leadership, and client relationship management to drive high-quality service delivery in infrastructure environments.
Key Responsibilities
- Oversee the delivery, operation, and continual improvement of IT infrastructure services (servers, storage, networking, cloud, etc.), focusing on high availability and performance.
- Lead incident, problem, and change management processes using ITIL best practices;
coordinate with internal teams and external vendors to resolve issues and restore service promptly.
recommend and drive service improvement initiatives.
Required Skills and Qualifications
Create a job alert for this search
Service Delivery Lead • Chennai, Republic Of India, IN
Related jobs)
)
)
- Promoted
IT Service Management
ISG (Information Services Group)Nagpur, IN Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show moreLast updated: 8 days ago
- Promoted
H1B Resource Deployment Manager
PTR GlobalNagpur, IN Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and contingent workforce programs.
We support some of the most ...Show moreLast updated: 30+ days ago
- Promoted
Lead Engineer
HyqooNagpur, IN Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show moreLast updated: 12 days ago
- Promoted
- New!
Delivery Lead
WhiteSlips Job Management ConsultantsIndia, India Build and nurture strong relationships with client teams through regular engagement and on-site visits.Proactively identify and anticipate client needs to ensure smooth delivery and staffing.Work c...Show moreLast updated: 5 hours ago
- Promoted
- New!
ITSM Freshservice
Zensar TechnologiesNagpur, IN Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show moreLast updated: 5 hours ago
- Promoted
Principal Consultant - EPM Solutions Architecture | Hyperion / OneStream / Jedox Specialist
EPM Solutionsnagpur, maharashtra, in EPM Solutions | Remote | Full-time | Principal Level.We are the Jedox Partner of the Year 2025 (Asia).Philippines' leading pure-play EPM specialist, delivering enterprise-grade performance manageme...Show moreLast updated: 1 day ago
- Promoted
- New!
Lead Generation Specialist
Loyyalnagpur, maharashtra, in Loyyal is a leader in loyalty and payments innovation, offering an advanced Enterprise SaaS Suite powered by patented blockchain technology.
Our platform helps loyalty programs enhance customer enga...Show moreLast updated: 18 hours ago
- Promoted
- New!
Head of Cloud Service Management
The Premier Consultants ( Recruitment Company )India, India Hiring for an IT US based Company.Job Title : Head of Cloud Service Management.Department : Cloud Operations Infrastructure.
Bachelor’s or master’s degree in computer science, Information Systems, or ...Show moreLast updated: 5 hours ago
- Promoted
Delivery Lead
R SystemsPune, Republic Of India, IN We are looking to hire a Delivery Leader with product engineering expertise to work with our GCC customers.This role is pivotal in ensuring the successful delivery of high-impact engineering projec...Show moreLast updated: 17 days ago
- Promoted
Cloud- Technical Delivery Lead
Orient Technologies LimitedRepublic Of India, IN To lead and manage the end-to-end delivery of cloud-based projects and services, ensuring high-quality execution, customer satisfaction, and alignment with business goals.The role requires strategi...Show moreLast updated: 6 days ago
- Promoted
Senior Service Delivery Manager
3i Infotech Ltd.Chennai, Republic Of India, IN A Service Delivery Manager for Infrastructure is responsible for ensuring the efficient, reliable, and secure operation of an organization's core IT infrastructure and services.The role combines st...Show moreLast updated: 2 days ago
- Promoted
Service Delivery Manager — It Infrastructure Services
TECEZEPune, Republic Of India, IN Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 11 days ago
- Promoted
Service Delivery Manager (SOC Service)
3ColumnsNagpur, IN Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services.
Solutions include Managed Sec...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery Project Manager
Inspirisys Solutions Limited (a CAC Holdings Group Company)India A Project Delivery Manager for End User Services is responsible for overseeing the delivery of IT services and support to end users & Enterprise Delivery.
This role involves managing projects, coord...Show moreLast updated: 1 day ago
- Promoted
Delivery Manager - CISCO
Koenig Solutions Pvt. Ltd.Nagpur, IN Hire, mentor, and guide a team of Cisco trainers to achieve excellence.Drive the launch of new and in-demand.Collaborate with OEMs (Cisco and others) and support.
Required Skills & Qualifications.St...Show moreLast updated: 2 days ago
- Promoted
Delivery Head for the Application development Space - Strong exposure in handling deliveries for Capital markets domain (NOT looking for Infra) / 65L
Live ConnectionsIndia The ideal candidate will bring extensive experience in managing multi-tower application portfolios, driving client success, and enabling digital transformation for global BFSI clients.Own end-to-en...Show moreLast updated: 1 day ago
- Promoted
- New!
Delivery Lead
EXLIndia We are seeking a highly experienced and versatile professional to serve as a Delivery Champion in our analytics practice.
This role is designed for a senior resource who will set up new accounts and...Show moreLast updated: 2 hours ago
- Promoted
- New!
Service Delivery Lead
AVASO Technology SolutionsRepublic Of India, IN AVASO Technology Solutions is currently seeking a.Associate Manager - Service Delivery.IT Services to big national as well as international clients across multiple industries.We are an IT solution ...Show moreLast updated: 4 hours ago