Service Desk II

Job Details

Description

Ready for your Next Adventure Join arrivia as a Service Desk team member!

Are you a tech-savvy problem-solver with a passion for helping others Do you have a knack for turning technical jargon into clear, easy-to-understand solutions If so, we have the perfect opportunity for you!

arrivia , a global leader in travel and technology, is on a mission to help people travel better and experience more. We are looking for a Service Desk II to join our team and provide top-notch support to our employees around the world.

What You&aposll Do

As a Service Desk Analyst, you&aposll be the first point of contact for all technical issues and requests. You will be a crucial part of our IT team, providing exceptional customer service and ensuring our employees can do their best work. Your day-to-day responsibilities will include :

• Providing first-level support for all technical incidents and service requests through phone, email, text, and walk-ups.
• Troubleshooting connectivity issues for our remote users, ensuring they stay connected and productive.
• Using our Incident Management System to log, track, and resolve issues efficiently.
• Applying your knowledge of Operating Systems (Windows 11, Mac OS, Windows Server) and Directory Services (Azure Active Directory) to quickly resolve customer issues.
• Managing corporate endpoint devices using Microsoft Azure services like Intune, AutoPilot, and Endpoint, as well as JAMF for Mac OS.
• Assisting with user account management across multiple corporate environments.

What You&aposll Bring

Why arrivia

At Arrivia, We Believe In Bringing Your Whole Self To Work. We Are a Diverse, Global Team United By Our Passion For Travel And Technology. Our Core Values Guide Everything We Do

Ready to start your adventure with us Apply now and let&aposs help the world travel better!

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Skills Required

Azure Active Directory, Windows Server, Intune, Microsoft Azure, Mac Os