Relationship Manager

Company Description

APAC Financial Services Private Limited is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (RBI) in 2018. Focused on serving underbanked MSMEs in semi-urban and rural areas, APAC combines a strong physical presence of over 200 branches across six states and one union territory with a digital-first approach powered by its proprietary technology platform 'Alpha.' Backed by prestigious shareholders including Multiples Alternate Asset Management, Norwest Venture Partners, and Creador, APAC has a consolidated net worth of approximately INR 1,100 crores. The company serves over 45,000 customers and employs more than 2,300 people, maintaining exceptional customer satisfaction with a consistent NPS of 80+ and a score of 9/10. APAC is driven by its mission of achieving growth alongside quality and profitability through innovative and scalable financial solutions.

Role Description

This is a full-time on-site role for a Relationship Manager, based in Mysore. The Relationship Manager will directly manage and develop strong relationships with clients, ensuring high customer satisfaction. Responsibilities will include identifying and acquiring new clients, cross-selling financial products and services, and providing end-to-end customer support for all financial needs. The role involves frequent interaction with clients to address concerns, foster trust, and provide tailored solutions, as well as tracking customer financial profiles to meet organizational growth targets.

Qualifications

• Proven skills in client relationship management, communication, and customer retention strategies.
• Experience in cross-selling, financial services, and knowledge of MSME lending practices.
• Strong analytical and problem-solving abilities to assess customer needs and recommend appropriate financial products.
• Proficiency in using digital platforms and tools for managing customer data and streamlining workflows.
• Ability to work collaboratively within teams and independently in a target-driven environment.
• Fluency in local languages and familiarity with the semi-urban and rural market landscape will be a significant advantage.
• Bachelor's degree in Business Administration, Finance, or a related field is preferred.

Skills Required
Client Relationship Management