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Call Quality Specialist

Call Quality Specialist

MovateAmrāvati, Republic Of India, IN
12 hours ago
Job description

Job Title : Soft Skills Audit (Call Quality Audit)

Experience : 0.5 to 6 Years

Shift Time : Rotational Night Shift

Job Location : Chennai - Perungulathur

No Of Position : 10

Roles and Responsibilities

  • Conduct call audits to ensure compliance with quality standards and regulations.
  • Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
  • Participate in call calibration sessions to align with team members' performance expectations.
  • Collaborate with the team to resolve issues related to call quality.

Desired Candidate Profile

  • 0.5-6 years of experience in BPO or customer service industry.
  • Strong understanding of call auditing, monitoring, and calibration processes.
  • Excellent communication skills with ability to provide constructive feedback effectively.
  • Ability to work independently with minimal supervision while maintaining high levels of accuracy.
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    Quality Specialist • Amrāvati, Republic Of India, IN

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