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Project Specialist

Project Specialist

DanfossPune, IN
30+ days ago
Job description

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Contribute to monitoring and registering the customer complaints in SAP and support customers with analysis and the administration activities.
  • Hands on practice (Assembly & Disassembly of components), analyzing the failure reason and preparing the first layer inspection report.
  • Support customers for component having Non-Conformance regarding Quality issues by raising request to respective plant and follow-up with BU Quality for Root cause analysis and Corrective Action implementation in 8-D form and verifying the 8’D report for the effectiveness of corrective action taken.
  • Manage the logistics and transportation activities for the hardware shipment.
  • Field visit for troubleshooting the failure, reviewing and pressure mapping the system & application.
  • Manage the claim handling in collaboration with Authorized Service Partners to have a comprehensive workshop analysis of a warranty returned hardware in their facility and prepare the analysis report.
  • Handle the financial activities like, issuing the Credit note to customers etc.
  • Prepare the weekly report by extracting the data from Power BI.
  • Close Co-Operation with Sales and Application team and make a specific approach of claim handling in all the different customer segments.
  • We expect a high contribution to adjust the global process in Southeast Asia in close cooperation with the global Claim Handling Organization.
  • Permanent Improvement of the Claim Handling Micro Process in Southeast Asia region and align with the global CCH Macro Process.
  • Follow and maintain to ISO Quality Management Systems and IATF 16949 compliances. Participate in internal / External Audit for IATF 16949.
  • Responsible for Authorized Service Partners Audits and Development for entire Aisa Region.
  • Willing to travel abroad.

Background & Skills

The ideal candidate possesses these skills.

  • Diploma / bachelor’s degree in engineering.
  • Total years of experience : 8~10 years.
  • With 7+ years’ experience in Hydraulics (Mobile / Industrial Hydraulics).
  • Possess strong relationship management, analytical & communication skills.
  • Professional English language skills (both in writing and verbally).
  • Proficient in SAP-ERP Modules & Material Information Systems, MS Office Packages like MS Word, Excel & PowerPoint Presentations.
  • Proficiency in logistic management and financial activities.
  • Experience of operating in a matrix organization.
  • Customer oriented way of working and should have strong organizational skills and self-driven personality.
  • Ability to work in an international environment.
  • Ability to manage multiple tasks within the demanding timelines and an occasionally stressful environment.
  • Independence in handling multiple projects.
  • Strategic thinking, demonstrating the effective evaluation and problem-solving skills.
  • Last but not least, you have a team player mentality.

    • Employee Benefits

    We are excited to offer you the following benefits with your employment :

  • Opportunity to join Employee Resource Groups
  • Employee Referral Program

    • This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.