Support & Integrations Engineer

Support & Integrations Engineer

Location :  Bengaluru / Gurugram

Type :  Full-time

Compensation :  16–20 LPA (depending on experience)

We’re hiring a Support & Integrations Engineer on behalf of a fast-growing SaaS company transforming how e-commerce merchants manage their inventory and data. You will be one of the earliest technical hires driving onboarding success, API and data integrations, internal tooling, and cross-functional collaboration.

If you enjoy debugging, building, and owning customer-facing technical workflows end-to-end, this role is for you.

What you'll do

Lead technical onboarding for new merchants, resolving integration and data issues

Debug API integrations, webhooks, authentication flows, and data pipelines (Shopify and others)

Build & maintain internal tools (Python) that supercharge the customer success team

Work closely with Engineering & Product to diagnose and resolve complex issues

Perform root-cause analyses, implement preventive measures, and improve onboarding flows

Communicate clearly with global stakeholders and guide merchants through technical challenges

Own integration health, data accuracy, and overall onboarding experience end-to-end

Qualifications

Must-haves :

4+ years in technical support engineering, solutions engineering, backend engineering, or integrations

Strong Python for scripting, debugging, and small tool development (FastAPI is a plus)

Strong SQL skills; experience debugging data inconsistencies across systems

Experience troubleshooting REST APIs, auth flows, JSON payloads, and webhook issues

Excellent communication skills — comfortable working with international stakeholders

A proactive, problem-solving mindset with ownership and customer empathy

Preferred Qualifications

Experience with Shopify, Amazon, or other e-commerce APIs

Experience working in a SaaS tech company or digital product team

Familiarity with PostgreSQL, MongoDB, or analytical databases

Experience building small internal tools to automate workflows

Exposure to ticketing systems and debugging tools like Zendesk, Sentry, Datadog

Tech Stack

Backend :  Python, FastAPI

Data :  PostgreSQL, MongoDB, QuestDB, ClickHouse

Infra :  GCP, Docker

Internal Tools :  Next.js

Tooling :  GitHub, Sentry, Datadog, HubSpot, Zendesk

Why this role matters

You’ll be the technical backbone enabling merchants to get value from day one.

Your work will directly influence onboarding quality, product reliability, and internal tooling efficiency.

As a senior member of this function, you’ll help shape integrations, support operations, and customer-facing engineering for years to come.

What's Offered

Competitive salary (16–20 LPA)

High ownership in a new but critical function

Hybrid / remote flexibility

Growth paths into Integrations Engineering, Solutions Engineering, or Product

Direct visibility with engineering, product, and CX leadership

This role is hired through Pramaan Labs, a machine learning and product engineering firm partnering with high-growth startups to build scalable systems across data, AI, and product domains.