Account Manager -Channel loyalty

Company Description

Elevatoz specializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition programs. Utilizing a deep understanding of human behavior and advanced technology, we design, launch, and optimize engagement programs that consistently deliver desired results. Each program is powered by our intuitive technology platform, making it easy to implement. Our expertise spans across various domains, enabling us to partner with some of the biggest brands in the country.

Role Description

This is a full-time, on-site role for an Account Manager – Channel Loyalty located in Mumbai / Thane. The Account Manager will design, implement, and manage loyalty programs to engage channel partners and customers. Day-to-day tasks will include client relationship management, strategy development, program optimization, and data analysis to measure program effectiveness.

Experience : 4 – 6 years

Department : Client Servicing

Reporting To : Director – Client Servicing

Key Responsibilities :

Account Ownership & Relationship Building

Be the face of Elevatoz for assigned channel loyalty clients.

Build strong and trusted relationships with senior stakeholders on the client side.

Act as a thought partner, understanding client goals and aligning our solutions accordingly.

Strategic Growth & Account Expansion

Identify cross-sell and upsell opportunities across loyalty solutions, tech, analytics, and rewards.

Create customized growth roadmaps for each account to increase value delivered.

Work closely with internal teams to build proposals, present solutions, and close incremental business.

Program Oversight & Optimization

Drive end-to-end management of channel loyalty programs—from strategy to execution.

Monitor program health and engagement metrics, identifying areas for improvement.

Recommend program enhancements backed by data and insights.

Client Engagement & Communication

Own business reviews, reporting, and program performance presentations.

Ensure client satisfaction through consistent delivery, responsiveness, and proactive solutions.

Collaborate with creative, tech, operations, and analytics teams to deliver on program objectives.

Requirements

4 – 6 years of experience in loyalty marketing, with a strong focus on channel loyalty programs.

Proven ability to manage large accounts, preferably in a client-facing role at a loyalty agency or marketing solutions firm.

Strong commercial mindset with experience in cross-selling / upselling services or solutions.

Excellent communication, presentation, and negotiation skills.

Ability to manage multiple stakeholders and work in a fast-paced environment.

Strategic thinking with hands-on execution ability.

Proficiency in PowerPoint, Excel, and reporting dashboards.

Preferred Qualities

Highly accountable with a strong sense of ownership.

Consultative mindset with an eye for identifying business opportunities.

Confident in handling clients independently and pushing value-driven conversations.

A collaborator who thrives in a dynamic, startup-like environment.

Why Join Elevatoz?

Work on some of the most innovative channel loyalty programs.

Opportunity to grow into senior strategy roles.

Be part of a young, agile team that believes in value creation, not just delivery.

Learn, grow, and contribute to building award-winning loyalty solutions.

Interested candidates can share their CV at helma.mathew@elevatozloyalty.com

Immediate joiners will be given priority.