E-commerce Executive

About Us : Adorn Silver is a premium silver-gifting brand that blends timeless craftsmanship with modern e-commerce convenience. We specialise in hallmarked, personalised silver gifts for every occasion - bringing sophistication, trust, and seamless online shopping together in one destination.

Founded by Mihir Bakhai and backed by the legacy of Anupam Silver , a name known for authentic, hallmarked silver for decades. This heritage of quality and trust forms the foundation of Adorn Silver’s modern, digital-first gifting experience.

Location : Lower Parel, Mumbai

Working Model : Onsite

Days : Monday to Saturday ( WFH on Saturdays)

Timings : 10AM to 7PM

Budget : 7- 8 LPA (depending on experience)

Experience : 3-5 years

About the Role : We’re looking for an E-commerce Manager who has hands-on experience with Amazon marketplace, Shopify, and day-to-day order operations for a D2C brand. The ideal candidate comes from a premium consumer brand background, understands polished digital retail workflows, and is confident handling both marketplace and website operations with a data-driven approach.

Marketplace Management (Amazon)

Take end-to-end ownership of Amazon store launches, growth, and day-to-day optimization.

Develop and maintain A+ Content, manage Brand Store setup, and optimize listings with SEO and targeted keywords.

Track store performance and drive campaigns, deals, and paid ads to boost visibility and sales.

Analyze metrics, reviews, and ratings to identify opportunities for continuous improvement.

Shopify & Website Operations

Update product pages, content, and inventory status.

Ensure smooth order capture and coordination with fulfilment.

Assist with website promotions and product launches.

Order & Inventory Management

Track daily orders, returns, and dispatch status across all platforms.

Coordinate inventory replenishment with the warehouse team.

Maintain accurate stock levels across Amazon, Shopify, and the website.

Analytics & Reporting

Prepare concise weekly / monthly performance reports.

Monitor KPIs like traffic, conversion, sales, and AOV.

Identify trends and opportunities to optimize product placement, campaigns, and cross-sell / upsell initiatives.

Cross-Team Coordination

Work with design / content for product creatives and updates.

Collaborate with operations for stock, dispatches, and order accuracy.

Customer Experience & Quality Control

Monitor order accuracy, packaging quality, and delivery SLAs to ensure a premium customer experience.

Coordinate with the CX team to resolve order-related queries, returns, and escalations efficiently.

Track customer reviews and ratings across platforms.

Marketing & Growth Support

Support performance marketing teams with inputs for ads, keywords, best-performing SKUs, and consumer insights.

Execute promotional calendars -BBD, Prime Day, Festive Sales, and brand-specific campaigns.

Process Optimization

Identify gaps in order flow, payments, returns, or inventory sync and build SOPs for efficiency.

Recommend tech / automation tools (Order management apps, reporting dashboards, review tools, etc.)

Requirements :

3+ years of experience in e-commerce operations with a premium D2C brand.

Strong working knowledge of Amazon Seller Central.

Hands-on experience with Shopify; good UI / UX understanding is a plus.

Good analytical skills and comfort with performance tracking.

Detail-oriented, organized, and efficient with multi-platform workflows..

Ability to manage multiple stakeholders and deadlines