Software Engineer (Node.js)

Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.This is where you and your skills come in. We’re currently looking for : You will serve as a primary point of contact for customers experiencing technical issues with RingCentral solutions. Working collaboratively with onshore and offshore support teams, product experts, and third-party vendors, you will diagnose, troubleshoot, and resolve complex technical problems, ensuring high customer satisfaction. Responsibilities :

• Provide technical support and troubleshooting assistance to customers using RingCentral solutions and integrations
• Collaborate with customers to understand, replicate, and resolve technical issues related to system integrations, APIs, and cloud services
• Assist in interpreting logs and system metrics reports, and translating them into actionable technical diagnostics
• Guide customers through resolution steps, troubleshooting, API usage, and other technical procedures
• Escalate complex issues to engineering or product teams when necessary, providing detailed documentation and context
• Participate in knowledge sharing by creating troubleshooting guides and documenting common issues
• Help facilitate customer acceptance testing and troubleshoot any post-implementation problems
• Collaborate with third-party vendors and internal teams to resolve ongoing issues
• Contribute to continuous improvement initiatives by providing feedback on recurring issues and customer pain points
• Identify, Triage, Troubleshoot, and suggest resolutions to middleware and customer applications.

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What we offer :

RingCentral’s Engineering team  works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is  your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line : We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.