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Software Asset Management

Software Asset Management

ConfidentialGurgaon / Gurugram
30+ days ago
Job description
  • Client Communication – Effectively convey complex concepts in a simple and clear manner to enhance client understanding and engagement.
  • Relationship Management – Build and maintain strong, long-term client relationships through strategic account management principles.
  • Customer Service Excellence – Ensure prompt, consistent responses and resolutions to client issues to maintain high levels of customer satisfaction.
  • Strategic Planning & Forecasting – Plan and forecast based on client requirements to align resources and meet demands efficiently.
  • Data Analysis – Analyze client data, market trends, and sales performance to drive insights and support informed decision-making.
  • Technical Support – Provide timely assistance and technical support to clients, ensuring seamless service delivery.
  • Cross-Functional Coordination – Collaborate with internal departments to streamline processes and ensure optimal outcomes for client accounts.
  • Industry Expertise – Leverage industry knowledge to address client concerns effectively and provide relevant, quick solutions.
  • Operations Oversight – Handle and resolve operational escalations, including inventory, inbound, and outbound issues.
  • Market Intelligence & Sales Growth – Conduct competitive analysis and market research to identify upselling and cross-selling opportunities, driving revenue growth.

    • Skills Required

    Data Analysis, Market Research, Relationship Building, Customer Service, Operations Management, Technical Support

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    Software Asset Management • Gurgaon / Gurugram

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